Privacy Policy & Terms of Service
The plain-English version of how we work, what we promise, and how we handle your information.
Last updated: 12 July 2026
1. Bookings & Confirmations
- All bookings are subject to availability and can be made by phone, email or the website form.
- You'll receive confirmation by phone, SMS or email once your booking is locked in.
- We may need to reschedule in rare circumstances (e.g. emergencies or severe weather) and will always contact you as early as possible.
2. Quotes & Pricing
- All prices are in Australian Dollars (AUD).
- Quotes are based on the information you provide. If the job is significantly larger or more heavily soiled than described, we'll confirm any price change with you before starting work.
- There are no hidden fees — the price we agree is the price you pay.
3. Payment
- Payment is due on completion of the service unless otherwise agreed in writing.
- We accept cash and bank transfer (EFT).
4. Access & Preparation
- Please ensure safe and reasonable access to the property and the areas being cleaned.
- Remove fragile or valuable items from the work area, and let us know about any pre-existing damage, delicate fabrics or safety concerns (pets, alarms, parking restrictions).
- Please keep children and pets clear of the work area during the service.
5. Cancellations & Rescheduling
- Please provide at least 6 hours' notice if you need to cancel or reschedule your booking.
- Late cancellations, no-shows, or if our technician is unable to access the property may incur a $99 call-out fee.
6. Service Limitations
- We treat every stain with professional methods, but complete removal cannot be guaranteed — some old, heat-set or bleach-affected stains are permanent. We'll always give you an honest assessment first.
- Drying times vary with fabric, weather and ventilation.
- We are not liable for pre-existing damage, manufacturer defects or inherent fabric weaknesses.
7. Inspection & Acceptance of Work
- We encourage customers to inspect all completed work before our technician leaves the premises.
- Any concerns regarding the quality of the service must be brought to the technician's attention on-site, so they can be assessed and addressed immediately where appropriate.
- Once the technician has left the property, the service is deemed accepted, and no free re-cleans, refunds, or return visits will be provided.
8. Your Privacy
- We collect only the information needed to provide quotes, bookings and invoices — typically your name, contact details, address and job details.
- Form submissions are delivered to us by email via our website host and are not published anywhere.
- We never sell or rent your personal information. We may occasionally contact past customers about our own services — you can opt out at any time.
- To access or delete the information we hold about you, email info@scrubbycleaning.com.au.